When the dotcom bubble burst, hotelier Chip Conley went in search of a business model based on happiness. In an old friendship with an employee and in the wisdom of a Buddhist king, he learned that success comes from what you count.
In this TED video, ChiChip Conley debates not the act of measuring but what we measure. The intangible or “soft” areas are, it seems from the large number of TED videos that broach this subject, taking the limelight in contemporary leadership.
So much time is spent on the bottom denominator without enough attention to the numerator.
Chip ends the video with an important message: “We count numbers. We count on people. What really counts is actually when we use our numbers to truly take into account our people.”
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